Who is the course for?
To help healthcare support workers and adult social care workers to understand the techniques that will enable them to recognise and diffuse behaviour that challenges, thus avoiding situations of potential violence.
What do learners receive?
- Course notes
What does the course include?
- Behaviours that challenge – its causes and forms
- Communication skills required to diffuse behaviour that challenges
- When we might be at risk if situations escalate
- How to avoid danger and recognise your limits of practice